Cancellation Policy

At UNMASKED Studios, class sizes are intentionally kept small to ensure each student receives individual attention and a supportive learning environment. When a student enrols in a class or program, their place is reserved specifically for them for the full duration of the term or session. • CANCELLATIONS + REFUNDS As places are limited and reserved in advance, missed classes are not refundable, credited or transferable. ​If after the first session a student feels the class is not the right fit, families may withdraw and a full refund for the remaining sessions will be provided. • MISSED CLASSES We understand that occasionally special circumstances arise and life can sometimes get in the way. In these situations, a make-up class may be offered if space is available in another suitable class, however this cannot be guaranteed. If a student is unable to attend a class, we ask families to notify us as soon as possible before their class commences. ​Thank you for your understanding as this policy allows us to maintain small class sizes and provide a consistent learning environment for all students. ​• CLASS CANCELLATION If UNMASKED Studios needs to cancel a class due to unforeseen circumstances, families will be offered a make-up session, credit toward a future class, or refund where appropriate. • BEHAVIOUR UNMASKED Studios aims to create a positive, respectful and supportive environment where all students feel comfortable to participate and express themselves. Students are expected to treat others with kindness and follow the teacher's guidance so everyone can enjoy the class. If behaviour becomes unsafe or repeatedly disrupts the learning environment, UNMASKED Studios may pause a student’s participation and work with families to determine appropriate next steps. Our priority is always the safety, wellbeing and positive experience of all students. Parents and carers are asked to ensure students arrive ready to participate.